Privacy Policy
Jan 1, 2026
Introduction
At Seren Med Lounge, your privacy and the protection of your personal and medical information are extremely important to us. This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting our website or using our services.
By accessing or using this website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of information when you use our website or contact us:
Personal Information
When you fill out forms, book appointments, or contact us, we may collect:
Name
Email address
Phone number
Appointment details
Medical concerns or information voluntarily shared
Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited on our website
Date and time of access
This information helps us improve the performance and usability of our website.
How We Use Your Information
We use the information collected for the following purposes:
To respond to appointment requests and inquiries
To provide healthcare consultation and related services
To improve our website functionality and patient experience
To communicate important information regarding appointments or services
To comply with legal or regulatory obligations
We only use your information for legitimate healthcare or operational purposes.
Protection of Medical Information
Any medical information shared with Seren Med Lounge is handled with strict confidentiality and used only for the purpose of providing healthcare services. Access to such information is limited to authorised medical professionals and staff.
Sharing of Information
Seren Med Lounge does not sell, rent, or trade personal information to third parties.
We may share information only in the following situations:
With medical professionals involved in your treatment
When required by law or legal authorities
With trusted service providers assisting in website operations
All such parties are required to maintain confidentiality.
Cookies and Website Analytics
Our website may use cookies or analytics tools to understand how visitors interact with the site. These tools help us improve usability and performance.
You may choose to disable cookies through your browser settings, though some features of the website may not function properly.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, while we strive to protect your information, no online transmission can be guaranteed to be completely secure.
Third-Party Links
Our website may contain links to external websites. Seren Med Lounge is not responsible for the privacy practices or content of those third-party websites.
Your Rights
You may request to:
Access the personal data we hold about you
Correct inaccurate information
Request deletion of your information where applicable
To make such requests, please contact us using the details below.
Contact Information
If you have questions regarding this Privacy Policy or your personal data, please contact:
Seren Med Lounge
73, Ground Floor, Railway Parallel Road
Kumara Park West, Seshadripuram
Bengaluru, Karnataka 560020
Email: serenmedlounge@gmail.com
Phone: +91 9036354361
Changes to This Policy
Seren Med Lounge may update this Privacy Policy periodically to reflect changes in services, technology, or legal requirements. Updates will be posted on this page.